No1 Lounges Reviews

I don't know if these clowns are just incompetent or plain crooks! Having booked there lounge at Heathrow T3 I had some changes to flight plans which meant a switch to Heathrow T5 (not an uncommon change at the moment). Their website gloats of excellent customer service and suggests how easy it is to get in touch, make changes or indeed cancel. What a joke and an absolute LIE! Firstly, they have cut their telephone lines (apparently they're "too busy") so the only method of communication is via email and they simply do not respond. I emailed them 2 weeks out from my original reservation to seek a change - they never responded so I emailed again to cancel altogether and naturally they haven't responded again. As my date of departure grows closer it seems unlikely that they'll respond in time or at all. I'm left with no alternative that to ask my credit card provider to make a charge back. My advice is stay clear of these useless, worthless crooks.

Hi we booked No 1 lounge at Gatwick South Terminal
I must say it was a great experience to start our holiday The staff were fantastic Sara especially looked after us fantastically and all the other staff contributed ⭐️⭐️ Drinks and cocktails were very good food was adequate
We will definitely be booking again great value for money Thank You ???

Gatwick on 2nd June. Absolutely disgusting, 1st time in airport lounge. Tables disgusting, hardly any food. One staff member on bar. Took 45 mins to get served. There just was no staff to cope. Toilets were not clean. Complained and they offered a voucher to revisit to the lounge, no expiry date but if we want to give it to friends or family member if not travelling a while. They refused to give a refund. Really bad experience and won't be going back

Sat here now - not a spare seat on the whole airport but I have a sofa to myself. Wonderful!!! ?

No 1 lounge absolutely shocking, 19th June 2022, one member of staff at bar crapbeer on draught very little seating no tables that weren’t dirty food choice abominable if you aren’t able to provide a proper service at least tell people I have used the lounges at Gatwick for the last10 years always impressed not NOW TOTALY DISGUSTED!!!.

Long story short. Arrived at the Lounge in Birmingham 35 minutes before it shut, and were turned away at the door being told they had stopped serving food and drinks.
Got back from holiday and registered a complaint, had an email response logging said complaint and they would get back to me. Two weeks later and nothing.
Don’t use them and save your money.

Honestly, never had the reason to complain about this lounge before but yesterday beggars belief. Gatwick NT claim if being 'FULLY BOOKED" replaces the truth of having no staff to actually run the lounge. Place was empty, but would not let Priority Pass members in. Snakey woman at the door just doubled down on the false statement saying "that all the booked guests were arriving at 6pm" It was 20 past 6 at the time

This is a review for the South terminal Gatwck..... dirty plates,disgusting food,slow service at the bar,go to wetherspoons instead!!

Had to cancel my booking due to Airport Chaos, they canceled and refunded amount immediately. I have used the lounge in the past and will moving forward
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I would give negative stars as having paid money and not received any service + countless emails / calls to their customer service.....I decided to dig a little deeper to who runs the company and it's a web of the same directors in about 10-20 companies - all I imagine who exist because they take money from people and make it impossible to contact them. Errol Daniel McGolthan seems to be at the centre of it - I contacted him but received no response. I intend to carry on contacting every single staff member within this web of companies until someone responds to me.

Very poor experience - but maybe all airport lounges have now become really bad value? Crowded, no toast, no bacon, no tomato juice for my bloody mary, unfriendly 'service'.

Booked 4 adults into the Heathrow Lounge for May 2020, obviously this was cancelled due to COVID and initially the company offered to postpone the booking for up to two years. Great I thought, very helpful , then we had to change the plans in 2022 to a flight out of Manchester. No 1 Lounge is closed at Manchester so they then offered a refund to my origianl payment method (which was not possible due to closing the credit card I originally paid on ) or change to their partner Lounge Aspire. OK , decided to change to Aspire . Then I get an email saying Aspire had refused my booking , despite it being their suggestion ! with no explanation why. All this has taken over 6 months through emails and I still dont have a booking . They dont answer emails timely and dont answer your telephone calls so frustrating.

Please put your phones on to answer calls and if you cant do that then provide a decent response time to emails. I have been trying to amend a booking for next week since 31st August, have received a response today which I have replied to and again I am waiting. I am due to be flying in less than a week and need this sorted!!!!

just another company who take your money and have no intension of honouring your booking

Booked the No1 Lounge at Birmingham airport as part of an upsell of airport parking, when we arrived the lounge was closed and airport staff said it had not been open for ages. We tried to contact No1 Lounge but the phone just kept ringing out so we contacted Birmingham airport. Still no refund and no apology and will be charging back our credit card payment.

Avoid this company at all costs